Veyo was chosen as the official broker of non-emergency medical transportation (NEMT) by the Idaho Department of Health and Welfare (IDHW) to serve Idaho Medicaid-eligible participants statewide.
Veyo Idaho’s Virtual Fleets utilize both existing Idaho Providers and Independent Driver-Providers (IDPs), creating a scalable and flexible fleet of vehicles. Our goal is to ensure every member gets picked up and dropped off on time.
Veyo Idaho – Office Location
When did Veyo launch in Idaho?
Veyo will begin operations in Idaho on July 1, 2016.
Who is Veyo beproviding transportation for?
Veyo is servicing the transportation needs of all Idaho Medicaid-eligible participants.
Will you have an office?
Yes! Veyo will have a permanent office in Boise, Idaho. The office will open on June 1, 2016 and you can find it at 8150 Emerald, Suite 170 and 180, Boise, ID 83704.
How does the Virtual Fleet work?
Our Virtual Fleet is made up of both existing commercial Idaho providers and Independent Driver-Providers (IDPs). This allows us to quickly scale when demand is high – like on a Tuesday morning – but have fewer cars on the road when demand is low – like on a Sunday evening. We value our commercial providers and are working to help make their businesses more efficient and more profitable through technology. Our provider portal allows for simplified dispatch and all our payments are electronic.
What is an Independent Driver-Provider?
Independent Driver-Providers are independent contractors who drive with Veyo on their own schedule. They use their own vehicles and are trained on HIPAA, PHI, CPR, ADA, and customer service. They also undergo background checks, drug testing, and CPR certification. Interesting in driving with Veyo? Learn more about it here.
Do I need special training to drive with Veyo?
When you complete the application process you’ll be required to watch a few simple training videos. They’ll cover things like ADA compliance, HIPAA, and how to use the driver app. You’ll also need to complete CPR training within 30 days of signing up. We offer CPR training at not cost in our office, so we can help if you’re not certified!
Do I need a special license?
Nope. We just require that you have three years of driving history with no major driving violations on your record.
Do I need special equipment or a special vehicle?
Nope. We don’t require any special equipment or a special vehicle. To be a driver, you need a 4-door vehicle that’s model year 2000 or newer. If you have a wheelchair accessible van you can use that as well, just let us know by emailing email@example.com.
Can I use my pickup truck or 2-door vehicle?
We’re sorry, at this time we cannot accommodate pickup trucks or 2-door vehicles.
Who will I be driving?
You’ll be driving people to and from their doctor or health appointments. You won’t need any special equipment but you may need to help them to their door if they need. We’ll let you know of any special requests ahead of time. And because their health appointments are scheduled beforehand, we know when and where pickups will need to occur, so we’ll help guide you to the right locations to ensure your success!
Is there a minimum or a maximum amount of time I can drive with Veyo?
Your schedule is up to you. The system is available 24/7, and you are welcome to drive as much or as little as you’d like. Our busiest hours are Monday-Saturday from 6am-6pm, but we have trips all day long.
Can I drive with Veyo if I’m driving for another rideshare service?
Sure—we don’t need you to be exclusive. In fact, most of our trips occur during the day between 6 a.m. and 6 p.m., so we’re a great alternative to the times when many of the other services aren’t as busy. We just ask that you set yourself as “unavailable” in the app when you’re doing other trips.
How will I get paid?
Our payments are processed electronically and sent out once a week.
How do I contact you?
Still have questions? Contact us at firstname.lastname@example.org and we’ll get back to you with an answer.