Veyo is dedicated to providing safe and secure transportation for our passengers.
Fares for Veyo Services
Non-Emergency Medical Transportation (NEMT) and/or Non-Medical Transportation (NMT) services are covered benefits under Medicaid and some Medicare plans for transportation to/from covered healthcare services. Veyo does not charge or accept fares for NEMT or NMT services from passengers.
Veyo Screening of Drivers
Veyo conducts a multi-step background check of all new drivers who are interested in driving with Veyo, and on an annual basis. These background checks include searches of motor vehicle driving record, SSN trace, a multi-jurisdictional criminal database search, National Sex Offender Registry, the U.S. Department of Health and Human Services Office of Inspector General List of Excluded Individuals/Entities (LEIE), and the terrorist watch list.
Disqualifying events include, but are not limited to, the following offenses:
- Sexual Offenses or Registered Sex Offender
- Assault/Violent Charges
- Weapons-related charges or Misconduct Involving Weapons
- Crimes Involving Children
- Selling liquor/drugs to a minor
- Adult Abuse
- Negative Entry in state Certification or Nurse Assistant Registry,
- Listed on the LEIE or other Medicare/Medicaid Exclusion Lists
- Animal Cruelty
Veyo maintains a strict Zero-Tolerance policy for use of drugs and alcohol for all drivers. If you suspect your driver was under the influence of drugs or alcohol during the course of your ride, email us or contact us at 1-888-482-8458.
Driver Training Policies
Prior to transporting passengers, drivers complete training modules and/or obtain certification on topics including, but not limited to:
- First Aid/CPR
- Defensive Driving
- Bloodborne Pathogens
- American Disabilities Act (ADA)
- Health Insurance Portability and Accountability Act (HIPAA)
- Healthcare Fraud, Waste, and Abuse
- Customer Service
- Cultural Competency
- Veyo technology
Vehicles used by drivers must be inspected by Veyo and/or another certified third-party prior to transporting passengers and on an annual basis. Additionally, all vehicles must have a maximum seating capacity of no more than seven persons (including the driver), have valid title/registration, appropriate auto insurance coverage, be registered with the DMV or other agency as a Transportation Network Company (TNC) vehicle (where required), and must display Veyo signage and other required identifying markers as a TNC driver (varies by state).
If you have a complaint regarding services received by Veyo or a specific driver, please email us or contact us at 1-888-482-8458. Alternatively, you may contact your health plan’s Member Services department (listed on the back of your medical ID card) and request to file a complaint.