The Veyo Difference
Improving care coordination through non-emergency medical transportation (NEMT).
Veyo was built, from the ground up, to be a healthcare ally by using data and technology to cut costs and improve outcomes. From basic requirements, such as providing encounter data and managing eligibility files, to delivering advanced dashboards and reporting—The Veyo® Platform is at a state department or health plan’s disposal to better manage their NEMT program. The Veyo® Platform guides our customers’ understanding of their membership and can help pilot new member experience initiatives—driving better healthcare outcomes. Veyo is more than just a basic transportation broker, we understand that we are a part of a continuum of care, and we use our ability to interact with members and collect data to help health plans and state departments make the most out of their investment in NEMT.
The Veyo® Platform is designed for the management of a state and/or health plan’s NEMT benefit. Government agencies and managed care organizations (MCOs) spend millions of dollars each year on this critical benefit to ensure their members can get to and from their healthcare appointments—safely and reliably. The Veyo® Platform brings next-generation technology tools to the management of NEMT benefits. The Veyo® Platform employs call centers, booking portals, and member and driver apps to verify eligibility, determine the most appropriate mode of transportation, and ensure the highest-quality access to care. The Veyo® Platform provides reliable, on-time performance reporting, tracking and transparency, while also employing sophisticated mechanisms to detect and prevent Fraud, Waste, and Abuse. In addition, the Veyo® Platform can support customized eligibility criteria and steer members to alternative cost-saving modes such as mileage reimbursement and public transit, where appropriate.
Veyo brings innovation to the very-broad needs of health plan memberships. Consumer Transportation Network Companies (TNCs) are built to primarily serve individuals without any special needs—in urban geographies. Veyo’s Virtual Fleet™ Model employs a network of rideshare drivers (who we refer to as Independent Driver-Providers or IDPs) and third-party traditional NEMT fleets to meet the broad array of needs. From ambulatory, wheelchair, bariatric, stretcher, and other modes as required, our Virtual Fleet works together to seamlessly meet demand. IDP drivers are trained and credentialed according to Federal and State CMS requirements, including First Aid, CPR, HIPAA, ADA, patient sensitivity, and hand-to-hand service. The Virtual Fleet works in concert to serve members in big cities, small towns, and rural areas, and utilizes a variety of scheduling, routing, and matching techniques that are designed to get every member to their appointment on time. Veyo offers efficiency and high quality service—no matter where beneficiaries live or what their needs are.
In 2015, Veyo launched a new model for Medicaid transportation in Arizona, adapting the innovation created in the consumer ridesharing space to the healthcare industry. Read more about the lessons we’ve learned in Arizona in our latest white paper.