Veyo Launches Idaho Medicaid Non-emergency Medical Transportation Contract
On July 1, 2016, Veyo launched a $70 million, three-year contract as the new Idaho Medicaid non-emergency medical transportation (NEMT) broker. Veyo was selected in March 2016, following a competitive procurement process. The contract has renewal options and could last for a total of eight years. Veyo is working with more than 100 transportation provider organizations across the state, and is implementing its NEMT model that includes commercial drivers and independent driver-providers (IDPs). The company is currently managing an average of 4,000 to 5,000 trips each day throughout the state.
On October 22, 2015, the Idaho Department of Health and Welfare (IDHW) issued a request for proposals (RFP16000278) for the NEMT program. Proposals were due by December 15, 2015. The incumbent to the contract was Access2Care (a subsidiary of American Medical Response) under a contract awarded in 2010 that featured a capitated rate of $7 per eligible Medicaid recipient per month. Prior to that contract, Idaho operated a region-based fee-for-service NEMT program. The contract was put out to bid because the previous contract had exhausted all renewal options. The state received five proposals, including Veyo’s. IDHW did not disclose the names of the other bidders, or the capitated rate to be paid to Veyo across the $70 million contract.
Veyo launched its model in Arizona in the fall of 2015, and is fully funded by Total Transit, a company with a 20-year track record of delivering a differentiated solution for provider partnership, call center technology, and high performance. Veyo’s model leverages a highly-flexible and scalable fleet of drivers in private and commercial vehicles, as well as mobile- and cloud-based technologies and predictive analytics to understand supply and demand in real time and adjust dispatch schedules and lead times. With a combination of its IDPs and traditional commercial fleet provider organizations, Veyo has achieved a 99.6% on-time trip performance average, and grievance rates 100 times lower than the industry average.