Veyo was recently mentioned in a Home Health Care News article about social determinants of health and transportation. The original article, “Ford Racing into Health Care Transportation, Weighing Home Health Partnerships,” can be found here.
The Veyo model
Veyo is another example of a company that is working within the social determinants of health space by addressing transportation needs.
As part of its model, the San Diego-based company partners with health insurance plans to provide non-emergency medical transportation for their members.
The company, at first, took off with the momentum created by the popularity of mainstream ride-hailing services such as Uber and Lyft. Since then, however, it has adapted its transportation services to fit the needs of the health care industry.
“We realized that there was a lot more to delivering health care transportation than the consumer companies were doing,” Josh Komenda, president and principal at Veyo, told HHCN.
Transportation companies working in the health care space need to have a keen understanding of the industry, Komenda cautioned. This means training drivers to be knowledgable about everything from intellectual disabilities to behavioral health challenges, as well as knowing how to navigate regulatory challenges and staying HIPPA-compliant, he said.
Since its launch in 2015, Veyo has completed over 17 million trips, boasting $7 million in savings for health care payers. The company currently operates in Arizona, California, Colorado, Connecticut, Florida, Michigan and Virginia.
“We have learned how to package these solutions and have them sit alongside groups of traditional carriers as well,” Komenda said. “The Veyo solution can work with large managed care plans or state agencies. We can deliver thousands of trips a day using our ride-[hail] network. We meet a really broad spectrum of patients needs, and we can also do all of the benefits management, FWA management, utilization management, claims processing, regulatory compliance so, really, a full-service solution for these large payers.”
While Veyo doesn’t publicly disclose which organizations they are partnering with, the company tends to work with managed care organizations that represent the largest payers in the Medicaid space.
Home health partnerships could also be on the horizon, according to Komenda.
“In the future, we see a big opportunity to expand and work directly with those who may not have a transportation benefit through their Medicaid or Medicare plan,” he said. “This means working with various different provider types to close gaps in other areas, given that our network is so adapted to transport people of every need.”
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San Diego Headquarters
4875 Eastgate Mall
San Diego, CA 92121