Veyo White Paper: Ridesharing in NEMT

April 4, 2019

Veyo White Paper - Lessons Learned Ridesharing NEMT

Can a rideshare model work in NEMT?

In 2015, Veyo launched a new model for Medicaid transportation, adapting the innovation created in the consumer ridesharing space to the healthcare industry. The result was a less costly, more responsive, and more transparent transportation solution that utilizes trained drivers to deliver transportation to patients with a wide variety of medical needs.

Since the model was introduced just over three years ago, Veyo has conducted over 6 million trips in Arizona using Independent Driver Providers (IDPs). IDPs use their own vehicles to transport Arizona Medicaid and Medicare patients to and from their healthcare appointments. They accept trips on demand, similar to consumer rideshare services, and they are fully credentialed to meet all AHCCCS and Arizona managed care plan requirements, including background checks, drug tests, CPR certification, HIPAA training, customer service training, sensitivity training, etc.

We’re excited to introduce our newest white paper, “The Veyo Model: Ridesharing in NEMT.” In this white paper, we will share Veyo’s history in Arizona and highlight lessons learned over the past three years around:

  • Driver and vehicle credentialing and contracting
  • Technology and operational platforms designed for NEMT
  • Managing rideshare supply and economics in a Medicaid environment

Get the white paper: