WINDSOR, Conn., March 4, 2020 (Newswire.com) – Veyo, the Non-Emergency Medical Transportation (NEMT) broker for the state of Connecticut, this week released its second annual performance report. Veyo is entering its third year as the state’s NEMT broker for Connecticut HUSKY Health Members, one of the largest and most complex programs in the country. The report is issued each year to the public and provides information about successes that year, as well as plans for enhancements heading into the next.
The Connecticut two-year report states that Veyo works with 70 different transportation providers, 10 public transit agencies, 760 Independent Driver Providers (IDPs), and coordinates an average of 17,000 trips per day. The company points to three critical advantages driving the progress of their delivery of services – (1) investment in technology that allows the company to provide more tracking, accountability and transparency, (2) a proven culture of constant improvements, and (3) a proven IDP model working alongside a traditional transportation fleet bringing ride capacity to underserved areas of the state.
“We’re pleased to report some significant wins and successes last year, as well as our refocusing and doubling down on areas where there are further improvements to be made,” said Veyo President Josh Komenda. “Our goal, which we are relentlessly pursuing, is to provide every member with on-time rides every time. Veyo’s mission and sole reason to exist is to improve NEMT by providing stakeholders with more efficient and transparent processes and bringing increased reliability to members. We realize there is more work to do, but our progress and accomplishments to date demonstrate our commitment to NEMT and the state of Connecticut.”
Additional results provided in the report include:
Continued implementation of the Veyo RideView system, the company’s proprietary booking and tracking portal. Since the system launched in December 2019, more than 30 facilities have signed up.
From January 1, 2019, to December 31, 2019, Veyo completed a record high 4,860,228 trips in Connecticut, a 20% year-over-year increase.
Provided approximately 61,000 unique trips throughout the state.
Veyo’s IDP fleet has grown by 200% to include 760 IDPs who completed 202,000 trips in 2019, with an on-time rate of 95%.
In 2019, Veyo handled 1,136,196 calls through the Veyo Contact Center with an abandonment rate in the latest quarter of just 2.98%.
Improvements to the Veyo Contact Center, including the addition of Interactive Voice Recognition (IVR) and Automated Speech Recognition (ASR), have led to a 39% year-over-year decrease in the average speed of answer and a 50% year-over-year decrease in abandoned calls.
“We are excited for the launch of new technology in 2020, including a re-loadable public transit card that will make public transportation more convenient for members. We will also expand the use of our RideView system to more facilities throughout the state,” added Komenda. “Programs and technology like this will allow us to consistently improve our on-time rate through 2020. NEMT is challenging, but with a continuous resolve to identify trouble spots and address them pro-actively, we believe we are up to the task.”
Veyo, headquartered in San Diego, CA, is a full-service transportation brokerage designed specifically for healthcare. Veyo has reinvented the patient transportation model by integrating consumer technology with rideshare fleets to decrease costs and increase efficiency. Veyo is delivering dramatically higher levels of reliability, quality, and transparency to customers, partners, and members. Operating in six states with over 26 million completed trips and a 97.1% on-time rate, we’re changing NEMT – one trip at a time. For more information about Veyo, please visit www.veyo.com.