Veyo is currently requesting that anyone diagnosed with COVID-19 NOT use NEMT at this time. If you are experiencing the following symptoms: fever, coughing, or shortness of breath, contact us to cancel your ride and contact your healthcare provider immediately. Nurse lines are also available to support you at home. Please call 858-905-5695 to be connected to a nurse. If you are having life threatening symptoms, or need emergency assistance, please call 911. For more information on Veyo’s policies on COVID-19, please visit: https://veyo.com/covid-19/
Veyo está requiriendo que cualquier persona que haya estado diagnosticado por COVID-19 que por favor NO use el servicio NEMT. Si usted esta teniendo síntomas como: fiebre, tos, o problemas respiratorios, comuníquese con nosotros para cancelar su viaje y póngase en contacto con su medico inmediatamente. Los enfermeros están disponibles por teléfono para atenderlo(a) desde casa. Por favor llame a 858-905-5695 para comunicarse con un enfermero. Si tiene síntomas que amenazen su vida como problemas respiratorios, o si necesite asistencia de emergencia, por favor llame al 911. Para mas información sobre la póliza de Veyo, por favor visite: https://veyo.com/covid-19/
Veyo® technology was built specifically for the management of an NEMT benefit, adapting the innovations created in the consumer rideshare space (real-time dashboards, supply and demand matching, driver apps, etc.) to the healthcare industry.
By integrating rideshare fleets— fleets of independent driver-providers — with our valued provider partners, we drastically decrease costs, increase response times, and introduce transparency for stakeholders.
Our goal is to always have a car there when we promise it. GPS-tracking and predictive analytics allow us to see exactly where each car is and help us solve problems before they occur.
The Veyo® system gathers data and insights on the transportation patterns and utilization of your membership to help drive greater efficiencies and better healthcare outcomes.
IN SAVINGS FOR HEALTHCARE PAYERS
AZ, CA, CT, LA
MI, TX, VA, WI
TRIPS COMPLETED
TRIPS EACH DAY
GRIEVANCE RATE
ON-TIME RATE
Real-Time Trip Information
GPS-Enabled Location Data
Driver Management
RideView: Web-Enabled Trip Management
GPS-Enabled Trip Dispatch
Veyo Driver App
“We’d gladly do whatever they ask of us for one reason; they value our partnership! They treat us as a member of their team and they want us to succeed. They understand the value to having reciprocal partnerships and we (all of us in the transportation industry) appreciate their on-going commitment to working as a team to insure our mutual clients are taken care of in a concerted and timely manner.”
“We have found them to be an excellent partner throughout the implementation and to date. The ease of implementation speaks to the organization’s ability to manage transitions with efficiency and poise. They have been responsive, cooperative, and pleasant to work with at all levels of the organization.
The reporting capabilities are exceptional and customizable to meet the needs of our organization’s unique member population. At no time has Veyo fallen below the threshold of our established service level requirements. The dedicated account management personnel have been outstanding to work with.”
“I have been extremely impressed with the responsiveness of the Veyo team and their follow through on time and customer service promises. Our first ride with Veyo was successful with a 9 minute dispatch to door time on arrival. The Veyo team has been on site training employees on the portal and accessible in every reach of this project. The staff at Veyo (at every level) have been extremely helpful and responsive. The portal is easy to navigate and intuitive for users. Veyo has also proven to be cost effective as we have obtained estimates on long distance rides which were hundreds of dollars less than other companies. Our team is extremely excited to expand this project throughout the facility and throughout the varying levels of transport needs of our patients.”
“Valuing and integrating Transport Provider input and development requirements has been the biggest missed opportunity over my 10 years of involvement with Idaho’s NEMT program. It has been refreshing to have Veyo correct this course as we have worked through their July 1st launch. Veyo has proved to be a true partner entity as they have integrated critical user requirements through allocation of professional level staff and significant investment in their process and technologies. This heightened focus will create the best environment for all and will enable each entity to deliver safe, quality services. I am encouraged by Veyo’s allocation of leadership focus and follow-up with those of us that are charged with the critical responsibility of executing and delivering NEMT transport services.”
“I want to offer a testimony of praise for one of your providers. Today, when the driver arrived to pick bring clients home, it was pouring down rain. The driver came inside with an umbrella, which he handed to the wheelchair-bound client to hold while he was transported into the van. This is just one of many examples of the way in which this company has gone above and beyond to make our clients feel important and cared for.”
“We have been very pleased with our relationship with Veyo. [We have found] other brokers to be very difficult in provider relationships [with] high denial rates, poor payment timing, and slow negotiation for rates.”
“I’m in my third year driving for veyo. I have to say that after driving for [another company] for one year and then switching to Veyo, I couldn’t have made a better decision. I enjoy the people that I give rides to.”
“On behalf of our team at Davita-Hartford, I wanted to thank all of you for your hard work and collaboration during this difficult and stressful period for our patients, transportation providers, and for all of us personally. We have had great cooperation from the Veyo drivers who are really on the front line of this crisis. Because there have been no lapses in transportation, we have been able to reassure our patients that they will continue to be able to get to their treatments safely and consistently.”
